PRM | CRM | ERM

BURN

A warm welcome from BURN, voted UK’s #1 agency by clients. Our superpower is creating rewarding relationships – attracting quality customers, keeping them and your own employees engaged and growing these relationships for mutual benefit.

DNA

Our systematic approach to relationships gets results.

We play for keeps – wooing the right sort of customers, keeping them happy and growing the relationship to drive revenue, tenure and advocacy. Together, we’ll steer a steady path throughout any ups and downs – heading off any promiscuity at the pass, celebrating special milestones and winning back any wayward types through engaging strategies, communications and content.

It’s a methodology that works for internal teams too – delivering greater staff productivity and satisfaction and improved customer service.

SCOPE

Successful relationships require some special ingredients, that’s why we bring award winning expertise to the table throughout the customer lifecycle. Whether that’s attracting quality prospects through acquisition programmes (PRM), keeping customers demonstrably engaged (CRM) or elevating communications with your own people internally (ERM) – you’re in the hands of an agency team that has won over 35 awards for these disciplines and been voted UK’s #1 by clients. If it’s results and rewards you want, it’s time we talked.

PEOPLE

BURN’s purpose is ‘ever better’. Every team member is hell-bent on achieving ever better outcomes for clients, themselves and the agency. With a senior team of ex WPP and Ogilvy directors, we offer big agency experience with the agility and expertise of a smaller specialist.

Whether we’re ‘thinking, creating or doing,’ you can bank on a rewarding relationship when you work with our team.

Say hello at www.burnmarketing.com

Agency Management

Guy McConnell: Managing Director

David Rolfe: Client Services Director

Jon Watts: Head of Creative

Juliet Sparkes: Head of Data

Chris Goodson: Head of Planning

Non-executive directors and advisors

Dom Hawes-Fairley: Director

Dom leads group development at Selbey Anderson and has been in the marketing business for over 25 years. He started his professional career after serving six years in the British Army and spent his early career in agency before moving in-house and into general management.

Simon Quarendon: Director

As Group COO, Simon brings a wealth of agency experience specialising in the communications, PR and technology sectors. With some of the world’s largest brands as former clients, Simon has built and managed global agency teams over 30 years. He is involved with each of the agencies and supports their leadership teams to deliver what he refers to as his ‘Agency Holy Trinity’: account planning, creativity and client relations.