DNA

Our systematic approach to relationships gets results.

We play for keeps – wooing the right sort of customers, keeping them happy and growing the relationship to drive revenue, tenure and advocacy. Together, we’ll steer a steady path throughout any ups and downs – heading off any promiscuity at the pass, celebrating special milestones and winning back any wayward types through engaging strategies, communications and content.

It’s a methodology that works for internal teams too – delivering greater staff productivity and satisfaction and improved customer service.

Scope

Successful relationships require some special ingredients, that’s why we bring award winning expertise to the table throughout the customer lifecycle. Whether that’s attracting quality prospects through acquisition programmes (PRM), keeping customers demonstrably engaged (CRM) or elevating communications with your own people internally (ERM) – you’re in the hands of an agency team that has won over 35 awards for these disciplines and been voted UK’s #1 by clients. If it’s results and rewards you want, it’s time we talked.

People

BURN’s purpose is ‘ever better’. Every team member is hell-bent on achieving ever better outcomes for clients, themselves and the agency. With a senior team of ex WPP and Ogilvy directors, we offer big agency experience with the agility and expertise of a smaller specialist.

Whether we’re ‘thinking, creating or doing,’ you can bank on a rewarding relationship when you work with our team.