An award-winning, specialist
relationship marketing
agency with a head for
numbers and a heart for
creativity.

BURN is consistently voted UK’s #1 agency by its clients. The agency's superpower is creating rewarding relationships – attracting quality customers, keeping them and employees engaged and growing these relationships for mutual benefit.
customer-journey-mapping

DNA

Our systematic approach to relationships gets results.

We play for keeps – wooing the right sort of customers, keeping them happy and growing the relationship to drive revenue, tenure and advocacy. Together, we’ll steer a steady path throughout any ups and downs – heading off any promiscuity at the pass, celebrating special milestones and winning back any wayward types through engaging strategies, communications and content.

It’s a methodology that works for internal teams too – delivering greater staff productivity and satisfaction and improved customer service.

SCOPE

Successful relationships require some special ingredients, that’s why we bring award winning expertise to the table throughout the customer lifecycle. Whether that’s attracting quality prospects through acquisition programmes (PRM), keeping customers demonstrably engaged (CRM) or elevating communications with your own people internally (ERM) – you’re in the hands of an agency team that has won over 35 awards for these disciplines and been voted UK’s #1 by clients. If it’s results and rewards you want, it’s time we talked.

PEOPLE

BURN’s purpose is ‘ever better’. Every team member is hell-bent on achieving ever better outcomes for clients, themselves and the agency. With a senior team of ex WPP and Ogilvy directors, we offer big agency experience with the agility and expertise of a smaller specialist.

Whether we’re ‘thinking, creating or doing,’ you can bank on a rewarding relationship when you work with our team.

SERVICES

Communication, not sales

As relationship specialists, we build powerful strategies and cut-through creative ideas to drive sales, reduce acquisition costs, improve profitability, and initiate stronger relationships.

Gentle persuasion, not pushy

People currently have more choices than ever before which means they can afford to be picky, so it’s vital that we engage with them rather than simply shouting louder than everyone else.

People, not customers

Building mutually beneficial rewarding relationships is the same in any walk of life – it’s about listening, being personal, demonstrating empathy, adding value, and treating people respectfully.

AGENCIES

AML

Digital Radish

Sharper B2B

BURN

Greentarget

ORCKID

IGNIFI

LAW Creative

Unity

AML

Digital Radish

Sharper B2B

BURN

Greentarget

ORCKID

IGNIFI

LAW Creative

Unity